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How Fast Are We?
According to our LivePerson reports for January 2009, we resolved roughly 40% of all email issues within 1 hour. 84% of all email questions were resolved within one day. 97% of all live chats are answered within 1hr, and 100% of all live chats are resolved in under 6 hrs. So yeah, we're kind of obsessed with helping you. Fast.
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“ Just started working with MailChimp: works fantastic! Also, the live support function is great. Thanks, guys!! ”
“ Your customer service is always terrific, by the way. ”
“ Live chat is the perfect way to clarify some simple questions. I appreciate the convenience greatly. ”
“ Thanks for a great product and fantastic service - just used your live chat to talk to a rep - it's VERY rare to get such an instant response and such helpful, knowledgeable staff. ”
“ Wrote an email to your customer service team and actually got someone replying within an hour. You kept it short and to the point and answered my question fully, even taking the time to write back and say "have a nice weekend." The prompt service and sweet demeanor is much appreciated. Looking forward to building on this business relationship. ”
“ As with the last chat with a mailchimp person I am 150% happy with all your help and suggestions - your service is top banana! ”
“ Your staff is so friendly and helpful! I appreciate the quick responses. ”
“ We just recently switched from Bronto to MailChimp and the experience has been pure heaven so far. Thanks for first-rate customer service! ”
“ Quick and good answers, and most importantly: a friendly person to chat with. ”
“Seriously, I love the monkey humor around the MailChimp brand, but what really makes your company so terrific is the quality of its people like you. Your support yesterday via live chat and your solution this morning to my A/B Testing problem have been just terrific. ”
“WOW! That is the sickest support turnaround I have ever seen! Amazing; turned me into a believer in under 5 minutes. ”
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