Last week, Ben blogged about how MailChimp allows you to segment your mailing list by activity. He gave several good examples of how you can use the tool effectively, but I’d like to show you how to use it to reactivate inactive subscribers and remove subscribers who don’t want to be on your list.
If you’ve ever received a subscription to a magazine, you know that as you approach the end of your subscription, you start receiving letters in the mail about renewing your subscription. And it’s never just one: You get a series of letters, all designed to move you to action. It may seem like overkill, but there’s good research showing that a renewal series is more effective at retaining subscribers than a single renewal notice. Renewals can get lost, thrown away, or forgotten in a pile of mail. Sending a series of renewals increases the likelihood that a subscriber will renew if he desires, or that he’ll make an active decision not to renew.
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