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Posts Tagged ‘email deliverability’

Getting Added to Subscribers’ Address Books

Monday, December 8th, 2008

Last week, email expert Stefan Pollard at ClickZ posted an informative article about getting into your subscribers’ address books or on their contact lists.  This is one of the most simple and often overlooked tactics for improving email deliverability.

When your subscribers add you to their address book, they are essentially telling their ISP that they want to receive email from you, and in some cases it can even get your correspondence to show up with images turned ‘on’ by default and rendering correctly.  As Stefan notes,

“ISPs want to deliver only the e-mail their customers say they want to receive, so they check those personal whitelists when deciding whether to deliver, block, or direct to the spam folder your e-mail.”

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MailChimp Helps Bail Out Mailman Steve

Wednesday, November 26th, 2008

Mailman Steve Padgett, age 58, stood before a Federal Court judge recently to receive his sentence. The crime? Delaying and destroying the very mail he was supposed to be delivering– third class mail, or more commonly, the JUNK.

This spring, authorities were contacted by a utility worker who noticed what appeared to be an excessive amount of mail piled at Steve Padgett’s home in Raleigh. When postal authorities went to investigate, they discovered third-class mail stacked in Padgett’s garage and buried in his lawn.

According to Padgett’s attorney Andrew McCoppin, it wasn’t a conscious stand against waste or a junk mail protest that spurred the mailman to hold onto the mailers. Rather, it was the inability to meet the demands of a job in a growing part of the county while contending with heart problems and complications from his diabetes.

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Authentication Helps Deliverability

Thursday, September 11th, 2008

Chad White from The Retail Email Blog (a great place to get commentary on popular retailers’ email marketing efforts) posted some notes from a recent email marketing event.

Interesting tips re: email authentication (a free, built-in feature in MailChimp) and how it affects your deliverability:

Deliverability and Authentication:

  1. “If your mail is not authenticated, it will go through more filtering,” said Ken Takahashi of Return Path. “If you want less filtering criteria, get authenticated.”
  2. “We’re going to get to the point very soon where ISPs will just dump the mail if it’s not authenticated,” said David Daniels of JupiterResearch. He added, “Deliverability is usually the marketer’s fault. It’s your own list.” When choosing an ESP, marketers should put more emphasis on the ESP’s sender reputation than their deliverability.
  3. Email marketers should key code their [email address acquisition] data sources and invest in those that perform, said Takahashi. “Grade your partners on the quality of data they give you, not just the volume.”
  4. “A clean IP starts with a negative reputation,” said Matt Elliott of Listrak. So you’re better off rehabilitating your reputation.

Should You Send from a Dedicated IP Address?

Thursday, July 31st, 2008

We’re getting more questions from customers with large email lists about sending their campaigns from a dedicated IP address, vs. using MailChimp’s “shared” pool of IPs.

They want to know if their deliverability will be any better if they use a dedicated IP.

It’s not a question we can answer with a simple “yes” or “no.”

Mark Brownlow has a good overview of all the different points to consider before sending from your own dedicated IP.

At MailChimp, whenever we setup a new IP address (either to add to our overall rotation, or a dedicated IP address for a high-volume customer) it takes time to “break it in.” Here’s what we go through…

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