http://www.mailchimp.com/blog/how-to-apologize-for-server-outages/ MailChimp, email marketing, and monkeys! Fri, 20 Nov 2009 22:25:50 +0000 http://wordpress.org/?v=2.8.4 hourly 1 http://www.mailchimp.com/blog/how-to-apologize-for-server-outages/comment-page-1/#comment-5827 Terrible Corporate Apologies Product Managers Should Avoid | Product Management Meets Pop Culture Thu, 29 Oct 2009 14:06:55 +0000 http://www.mailchimp.com/blog/how-to-apologize-for-server-outages/#comment-5827 [...] Ben at MailChimp points out, server problems are embarrassing, interruptive, and happen to everybody. The question is, how to [...] [...] Ben at MailChimp points out, server problems are embarrassing, interruptive, and happen to everybody. The question is, how to [...]

]]> http://www.mailchimp.com/blog/how-to-apologize-for-server-outages/comment-page-1/#comment-2971 Server Status - Slow Delivery Today | MailChimp Blog Tue, 17 Feb 2009 00:59:41 +0000 http://www.mailchimp.com/blog/how-to-apologize-for-server-outages/#comment-2971 [...] companies that have handled it well, like this example from Intuit. I’ve written about “How to apologize for server outages” in the past.  Here’s a nice interview from the founder of Magnolia talking about [...] [...] companies that have handled it well, like this example from Intuit. I’ve written about “How to apologize for server outages” in the past.  Here’s a nice interview from the founder of Magnolia talking about [...]

]]> http://www.mailchimp.com/blog/how-to-apologize-for-server-outages/comment-page-1/#comment-1865 Rob Scott Thu, 30 Oct 2008 23:02:44 +0000 http://www.mailchimp.com/blog/how-to-apologize-for-server-outages/#comment-1865 There's something to be learned from every outage! Good to see it isn't just me doing 48 hour head scratching sessions. Great post. Rob. There’s something to be learned from every outage! Good to see it isn’t just me doing 48 hour head scratching sessions. Great post. Rob.

]]> http://www.mailchimp.com/blog/how-to-apologize-for-server-outages/comment-page-1/#comment-232 7 Basic Email Templates Every Business Needs | MailChimp Blog Wed, 30 Jan 2008 18:14:48 +0000 http://www.mailchimp.com/blog/how-to-apologize-for-server-outages/#comment-232 [...] changes, shipping problems, billing errors, or “system is temporarily down” alerts. But read this before you send any public apologies with [...] [...] changes, shipping problems, billing errors, or “system is temporarily down” alerts. But read this before you send any public apologies with [...]

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