Comments on: How MailChimp Uses CoTweet http://www.mailchimp.com/blog/how-mailchimp-uses-cotweet/ MailChimp, email marketing, and monkeys! Sun, 14 Mar 2010 11:34:12 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: Better Twitter Retweets From Favorite Twitter Apps | GROWMAP.COM http://www.mailchimp.com/blog/how-mailchimp-uses-cotweet/comment-page-1/#comment-6676 Better Twitter Retweets From Favorite Twitter Apps | GROWMAP.COM Wed, 20 Jan 2010 10:10:37 +0000 http://www.mailchimp.com/blog/?p=3421#comment-6676 [...] Blog for details on How Businesses Use Twitter or read these posts about Corporate Twitter and How MailChimp Uses CoTweet to get a better idea why CoTweet could be just what you [...] [...] Blog for details on How Businesses Use Twitter or read these posts about Corporate Twitter and How MailChimp Uses CoTweet to get a better idea why CoTweet could be just what you [...]

]]> By: Social Networking is NOT Chat | GROWMAP.COM http://www.mailchimp.com/blog/how-mailchimp-uses-cotweet/comment-page-1/#comment-5225 Social Networking is NOT Chat | GROWMAP.COM Mon, 21 Sep 2009 18:06:46 +0000 http://www.mailchimp.com/blog/?p=3421#comment-5225 [...] you send a lot of Tweets use su.pr and CoTweet to spread them out so you don’t fill up the timeline of people who follow you who have few or [...] [...] you send a lot of Tweets use su.pr and CoTweet to spread them out so you don’t fill up the timeline of people who follow you who have few or [...]

]]> By: Ben http://www.mailchimp.com/blog/how-mailchimp-uses-cotweet/comment-page-1/#comment-4880 Ben Thu, 27 Aug 2009 19:01:29 +0000 http://www.mailchimp.com/blog/?p=3421#comment-4880 @Yianni - I liked your warning about scheduling:<em> "However, if not used carefully this can dehumanize your twitter brand and become slightly robotic." </em> Sooo many companies are dehumanizing their brands, faster than ever, thanks to twitter. @Yianni – I liked your warning about scheduling: “However, if not used carefully this can dehumanize your twitter brand and become slightly robotic.” Sooo many companies are dehumanizing their brands, faster than ever, thanks to twitter.

]]> By: Yianni Garcia http://www.mailchimp.com/blog/how-mailchimp-uses-cotweet/comment-page-1/#comment-4877 Yianni Garcia Thu, 27 Aug 2009 18:17:21 +0000 http://www.mailchimp.com/blog/?p=3421#comment-4877 I recently blogged about my experience with CoTweet but this is by far the best walk-through I read. I recently blogged about my experience with CoTweet but this is by far the best walk-through I read.

]]> By: Justin http://www.mailchimp.com/blog/how-mailchimp-uses-cotweet/comment-page-1/#comment-4517 Justin Sat, 25 Jul 2009 15:56:38 +0000 http://www.mailchimp.com/blog/?p=3421#comment-4517 I had to post again after using cotweet for several days. It's awesome! My business is just me so I don't have multiple user but the scheduling tweets, search integration.. It's stuff I'd pay for. I had to post again after using cotweet for several days. It’s awesome! My business is just me so I don’t have multiple user but the scheduling tweets, search integration.. It’s stuff I’d pay for.

]]> By: Jeff Ginsberg http://www.mailchimp.com/blog/how-mailchimp-uses-cotweet/comment-page-1/#comment-4515 Jeff Ginsberg Sat, 25 Jul 2009 10:12:26 +0000 http://www.mailchimp.com/blog/?p=3421#comment-4515 Great reviews...looks like your team has tamed the twit!!! Great reviews…looks like your team has tamed the twit!!!

]]> By: Justin http://www.mailchimp.com/blog/how-mailchimp-uses-cotweet/comment-page-1/#comment-4499 Justin Fri, 24 Jul 2009 00:53:57 +0000 http://www.mailchimp.com/blog/?p=3421#comment-4499 Great review of how you use the cotweet service! I just started using them earlier today and I enjoy seeing how other companies are using cotweet. Great review of how you use the cotweet service! I just started using them earlier today and I enjoy seeing how other companies are using cotweet.

]]> By: Amanda @ Mailchimp http://www.mailchimp.com/blog/how-mailchimp-uses-cotweet/comment-page-1/#comment-4245 Amanda @ Mailchimp Wed, 08 Jul 2009 15:03:44 +0000 http://www.mailchimp.com/blog/?p=3421#comment-4245 @Heath: It's not easy carrying the distinction of Chief Twitter Officer and heading up your company's social media efforts. I've experimented some with the "on duty" status, but ultimately felt overwhelmed by the number of email notifications I was getting. Instead, I've gotten into the habit of checking CoTweet every few hours on nights and weekends so that I can respond to questions in a relevant time frame. As far as delegating is concerned, I love having the ability to "assign" tweets. That way, if someone sends us a Direct Message with a question about a complicated support issue for example, I can go ahead and just assign that to Jennifer (who is our lead Customer Support Chimp). Five people have access to the MailChimp account, and each of us has a different area of expertise. Jennifer handles most of the complicated customer support tweets, Aarron (Lead User Interface Dude) often answers technical questions about the application and its design, Ben (one of the MailChimp Co-Founders) fields compliments and criticisms, Lindsay (our amazing Office Manager) helps field support inquiries and sends out lots of chimp love, and Amanda (that's me!) keeps everything running smoothly. We use co-tags to help distinguish who's responding. @Heath: It’s not easy carrying the distinction of Chief Twitter Officer and heading up your company’s social media efforts. I’ve experimented some with the “on duty” status, but ultimately felt overwhelmed by the number of email notifications I was getting. Instead, I’ve gotten into the habit of checking CoTweet every few hours on nights and weekends so that I can respond to questions in a relevant time frame.

As far as delegating is concerned, I love having the ability to “assign” tweets. That way, if someone sends us a Direct Message with a question about a complicated support issue for example, I can go ahead and just assign that to Jennifer (who is our lead Customer Support Chimp). Five people have access to the MailChimp account, and each of us has a different area of expertise. Jennifer handles most of the complicated customer support tweets, Aarron (Lead User Interface Dude) often answers technical questions about the application and its design, Ben (one of the MailChimp Co-Founders) fields compliments and criticisms, Lindsay (our amazing Office Manager) helps field support inquiries and sends out lots of chimp love, and Amanda (that’s me!) keeps everything running smoothly. We use co-tags to help distinguish who’s responding.

]]> By: Dan Griffey http://www.mailchimp.com/blog/how-mailchimp-uses-cotweet/comment-page-1/#comment-3996 Dan Griffey Mon, 01 Jun 2009 15:09:17 +0000 http://www.mailchimp.com/blog/?p=3421#comment-3996 Thanks for the great review (linked here from the co tweet site). It looks like the solution we need for Twitter based support, and I have seen some replies to my tweets using the signature style (Media Temple, I'm looking at you) so it looks like it's well used already. If it makes Twitter a better customer service channel, I am all for it. Dan http://twitter.com/dangriffey Thanks for the great review (linked here from the co tweet site). It looks like the solution we need for Twitter based support, and I have seen some replies to my tweets using the signature style (Media Temple, I’m looking at you) so it looks like it’s well used already.
If it makes Twitter a better customer service channel, I am all for it.
Dan
http://twitter.com/dangriffey

]]> By: Heath Bradbury http://www.mailchimp.com/blog/how-mailchimp-uses-cotweet/comment-page-1/#comment-3988 Heath Bradbury Sun, 31 May 2009 05:37:45 +0000 http://www.mailchimp.com/blog/?p=3421#comment-3988 Great post! One question I have for you is how you guys have decided to delegate "on duty"... do you have some kind of rotation (daily, weekly... hourly?) or do you all just go on whenever you can and just make sure to turn on your "on duty" indicator so everyone knows when everyone else is on? I'm the primary person at my company leading the social media efforts and I'm trying to figure out the best way to involve the other marketing managers because I just don't have enough time to be "on duty" all the time... I'm sure you guys can relate. Great post! One question I have for you is how you guys have decided to delegate “on duty”… do you have some kind of rotation (daily, weekly… hourly?) or do you all just go on whenever you can and just make sure to turn on your “on duty” indicator so everyone knows when everyone else is on?
I’m the primary person at my company leading the social media efforts and I’m trying to figure out the best way to involve the other marketing managers because I just don’t have enough time to be “on duty” all the time… I’m sure you guys can relate.

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