Comments on: Comcast Feedback Loop Reports http://www.mailchimp.com/blog/comcast-feedback-loop-reports/ MailChimp, email marketing, and monkeys! Fri, 20 Nov 2009 22:25:50 +0000 http://wordpress.org/?v=2.8.4 hourly 1 By: Where is signup for comcast feedback loop? http://www.mailchimp.com/blog/comcast-feedback-loop-reports/comment-page-1/#comment-325 Where is signup for comcast feedback loop? Mon, 25 Feb 2008 13:37:22 +0000 http://www.mailchimp.com/blog/comcast-feedback-loop-reports/#comment-325 Where can I find the Comcast feedback loop? I've looked on their website and put in a call to their customer service (who didn't know what I was talking about) We send out correspondence to out customers who are on their network and now we can't reply to their requests for account information. Any help would greatly be appreciated. Where can I find the Comcast feedback loop? I’ve looked on their website and put in a call to their customer service (who didn’t know what I was talking about)

We send out correspondence to out customers who are on their network and now we can’t reply to their requests for account information.

Any help would greatly be appreciated.

]]> By: Ben http://www.mailchimp.com/blog/comcast-feedback-loop-reports/comment-page-1/#comment-226 Ben Tue, 29 Jan 2008 11:02:36 +0000 http://www.mailchimp.com/blog/comcast-feedback-loop-reports/#comment-226 Kathy, after we got on to Comcast's feedback loop, the crazy bounce problem stopped. They basically recognize us as "friend" and not "foe" now. So you shouldn't experience the bounces again. As for the bounced you *did* receive, be sure to contact our customer service team about un-bouncing them (if you haven't already). Kathy, after we got on to Comcast’s feedback loop, the crazy bounce problem stopped. They basically recognize us as “friend” and not “foe” now. So you shouldn’t experience the bounces again. As for the bounced you *did* receive, be sure to contact our customer service team about un-bouncing them (if you haven’t already).

]]> By: Myles http://www.mailchimp.com/blog/comcast-feedback-loop-reports/comment-page-1/#comment-222 Myles Mon, 28 Jan 2008 07:29:35 +0000 http://www.mailchimp.com/blog/comcast-feedback-loop-reports/#comment-222 I've had problems with Comcast just from sending my normal every day email to customers who use them. I was blocked at some point, but their customer service people, or whoever I called, just verified a few things and the next day they unblocked me. I often send the same templated email to my customers after appointments, so that was the issue with them. They were super nice to me on the phone and were able to clear it right up. I believe their thinking is, if you actually read the bounce back email with their support #, they will unblock you. That was probably 6-10 months ago. I’ve had problems with Comcast just from sending my normal every day email to customers who use them. I was blocked at some point, but their customer service people, or whoever I called, just verified a few things and the next day they unblocked me. I often send the same templated email to my customers after appointments, so that was the issue with them. They were super nice to me on the phone and were able to clear it right up. I believe their thinking is, if you actually read the bounce back email with their support #, they will unblock you. That was probably 6-10 months ago.

]]> By: Kathy http://www.mailchimp.com/blog/comcast-feedback-loop-reports/comment-page-1/#comment-220 Kathy Sat, 26 Jan 2008 00:37:14 +0000 http://www.mailchimp.com/blog/comcast-feedback-loop-reports/#comment-220 I had a rediculous number of bounces on my last campaign in December. How can I avoid having that many hard bounces for the campaign that I will be sending within a few days? I had a rediculous number of bounces on my last campaign in December. How can I avoid having that many hard bounces for the campaign that I will be sending within a few days?

]]> By: Roadrunner email domains bouncing | MailChimp Blog http://www.mailchimp.com/blog/comcast-feedback-loop-reports/comment-page-1/#comment-194 Roadrunner email domains bouncing | MailChimp Blog Thu, 17 Jan 2008 16:55:06 +0000 http://www.mailchimp.com/blog/comcast-feedback-loop-reports/#comment-194 [...] MailChimp customers: If you’re seeing a large amount of weird bouncebacks from Roadrunner, it’s because Comcast took over some of Roadrunner’s email domains (click here if you’re having issues with Comcast bounces). [...] [...] MailChimp customers: If you’re seeing a large amount of weird bouncebacks from Roadrunner, it’s because Comcast took over some of Roadrunner’s email domains (click here if you’re having issues with Comcast bounces). [...]

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