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Email Marketing, Business & Monkeys

Archive for the ‘Stats’ Category

Domain Performance Report

Tuesday, March 17th, 2009

In every one of your MailChimp campaign reports, there’s a section called Email Domain Performance:

email-domain-performance

It can answer important questions like, “Are any ISPs blocking me?” and “Which ISPs do my subscribers use most?”

It can also answer expensive questions, like, “Should I invest in email certification services like SenderScore (which gives you some benefits with Hotmail, Roadrunner, and Cox), or Goodmail (which gives you some benefits with AOL, Comcast, and Yahoo), or SuretyMail (which works with AOL, Yahoo, Hotmail, Earthlink among others)?

Email certification can get email past spam filters and into inboxes with images on by default, and in some cases, video will work.

But are they too expensive? Why not test? Here’s how:

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What Are You Clicking?

Friday, February 6th, 2009

Click overlay example from this MailChimp campaign, sent 30 minutes ago.

click-overlay1

Envy Thy Neighbors’ Email Stats

Tuesday, February 3rd, 2009

Here’s an interesting article from the NYTimes on how one utility company is getting electric customers to lower their consumption:

Utilities Turn Their Customers Green, With Envy

They’d been trying to motivate customers to be more energy efficient with rebates and promotions, to no avail. But when they started to compare them to their neighbors’ efficiency, and issuing smily faces and frowny faces—well, things got competitive.

In MailChimp, you can compare your email stats to others in your industry (if you’re not a MailChimp user, bookmark our Chimp Charts to see how you compare). We’ll also make observations about your stats (look at the red warning), and make some recommendations for you:

Click Overlay Stats for Campaigns

Tuesday, February 3rd, 2009

I love seeing eye-tracking heat-map studies. I came across this one via FutureNow:

According to the article, the ad where she’s looking at the product (and not you) results in more people looking at the product too. I dunno if that gets more people to buy, but they do look at the logo more.

For the record, if I had access to cool testing tools like this, I’d test her with CAT EYES. That would be cool. I’m just saying.

Anyhoo, we’ve got a click overlay map in MailChimp that lets you see where people are clicking on your campaigns. It’s cool, because you’ll notice stuff like this.

Also, if you’re into testing stuff, you should also play with MailChimp’s Automatic A/B Tester.

Compare your email stats to others

Wednesday, December 3rd, 2008

I’ve discussed this before, but seems like every time people stumble upon this feature in MailChimp, they scream hallelujah and ask us “why didn’t you TELL me you did this?

BTW: all the free email stats come from: mailchimp.com/charts/

3 Quick Email List Segmentation Examples

Friday, October 10th, 2008

Jeanne Jennings from ClickZ has some excellent tips on segmenting your email list (Really Simple E-mail Segmentation). For example:

  1. Segment by most recent subscribers
  2. Segment by “inactive” subscribers
  3. Segment by people who opened, but did not click.

Segmentation sounds like it could be a little complicated, so it’s understandable why some people avoid doing it. But they’re really missing out. We recently ran a study (See: Effects of List Segmentation) on how segmentation can help your email marketing, and found that overall, it can improve your open and click rates by over 14%.

Also, MailChimp makes segmentation super easy. We thought we’d put together 3 quick videos that show our customers how they can do what Jeanne Jennings recommends…

Video #1: Segment on most recent subscribers

Video #2: Inactive members of your list

Video #3: People who opened, but did not click a recent campaign

A/B Split Testing – Does it Help Email Marketing?

Tuesday, August 26th, 2008

Ever since we launched our automatic email optimizer, we’ve been tracking all this wonderful A/B testing data on our system.

We analyzed 1,720 A/B tested campaigns, sent to 6,226,331 inboxes (we only included campaigns sent to over 500 recipients).

Overall, we found that A/B split winners did better than non-tested campaigns. By how much?

Before we give you the exact numbers, test your email marketing aptitude and pick the winning subject line from these real life A/B email tests conducted by our customers:

Winning Subject Lines by Open Rate
Test Group “A” Test Group “B”
Don’t Forget Mom… Gifts Mom Will Love!
Protect Yourself From the Sun This Summer… The Best Sunscreen, Hats, Rash Guards and More…
[COMPANY]: March [COMPANY] Mail Spring Update from [COMPANY]
[COMPANY] March Newsletter March is National Crochet Month
[COMPANY]: France River Cruise & Golf – Last Call [COMPANY]: Last Call for France River Cruise & Golf
Computer Security Quarterly – Spring ‘08 2007 Record Year For Data Breaches
Coupon Enclosed – Save on Printer Ink, Toner, Paper, Storage Media Now – HP, Xerox, Canon, Brother, Dell & More News & Discounts from [COMPANY] – Savings on Printer Supplies from HP, Xerox, Brother, Canon and More
[COMPANY] Easter Newsletter – Free Shipping [COMPANY] Easter Newsletter

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MailChimp’s A/B Email Tester Can Be Really Mean

Monday, August 11th, 2008

A lot of people tell us they appreciate the compliments that MailChimp gives them when they do their email marketing. Our chimp chatter feeds and little love notes seem to put a smile on our customers’ faces.

But this weekend, I discovered there’s a mean side of MailChimp, too…

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Average Delivery Rate is 56% for Legit Senders

Friday, August 1st, 2008

returnpath-reputation-study-q208.jpgReturnPath just released their 2008 Q2 Reputation Benchmark Report. There’s a lot of great data to digest here.

  • Only about 20% of email servers out there are properly setup and can be considered “legit” email senders.
  • Your Sender Score can be closely correlated with your Delivered Rate (something I assumed in this blog post, but couldn’t provide any proof—until now). Note that “delivered” means “it made it to the machine of your recipient” but doesn’t necessarily mean “it wasn’t spam filtered.” The mailman delivers your mail, but doesn’t know if recipients will rip it up and throw it away before reading it.
  • Only 0.63% of email from legit servers can be classified as “Commercial.” That either means commercial email marketers are not sending as much email (and “clogging up the intertubes”) as we all thought, or that they’re all sending from illegit or unknown servers, and not following best practices.

Then, they give two big whoppers of insight:

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I’m Running Circles Around My Industry!

Thursday, July 31st, 2008

Jesse’s our new API engineer. He’s been quietly beefing up the MailChimp API’s functionality, and making it work with just about any application or database that you can think of hooking us into, or building a plugin for.

He just recently sent an email announcement to our API users about some upcoming changes. Of course Jesse’s used MailChimp to send countless tests to himself. But this was his first time sending out a “real campaign, to a real list with real people” using MailChimp. It was also our first-ever attempt at contacting  just our API users, so this was a learning experience for all of us.

Compare your stats to your industry peersI casually walked past his desk a few hours after he sent the campaign, and asked him how his stats looked. I thought he’d say, “Hmm, I dunno, let me check” and then he’d open his browser, log in, etc. But nope, he made this quick flick of his wrist, and up popped his email campaign report.

Turns out he’d been watching his stats change by the minute (like all our new customers who send their first campaigns).It was cool to see him so happy about his stats.

It’s exciting to see your email stats go up, up, up for the first time. Eventually, you get past that first high, and will prefer to receive your stats later, via RSS.

Anyway, before his campaign stats page fully loaded, and before our pie charts boing-boinged into place, he told me, “I’m running circles around the software industry.”

He was referring to our email marketing benchmark data, which we embed right into  your MailChimp email marketing stats (screenshot of how that works).

Jesse got a 50% open rate and 11% click rate, which when compared to the average for the software industry, is pretty darn good. How do you compare to your industry peers?

http://www.mailchimp.com/nonrestrictiveocean.php