Close (X)

Blog

Email Marketing, Business & Monkeys

Archive for the ‘Spam Topics’ Category

Images ON in Gmail – If You’re Authenticating

Thursday, July 23rd, 2009

images-turned-offUnless you’re totally new to email marketing, you know that most email programs turn images in your HTML emails OFF by default. It’s meant to protect your privacy, but is very annoying to legit email marketers for a variety of reasons. Well, Gmail to the rescue.

Matt Vernhout from EmailKarma reports that Gmail is now turning images ON by default, so long as the recpient has sent YOU, the sender, two messages in the past (kind of a neat way to make sure there’s a trusted relationship). Here’s the post from the official Gmail Blog.

There’s another catch — your emails to the recipient have to be authenticated (SPF or DKIM). As a reminder,  Authentication is a method used by many ISPs to judge whether or not an email is trustworthy (learn more at the Online Trust Alliance’s website). All major forms of authentication are built-in and automatically turned on for all your MailChimp campaigns.

As Matt points out, it’s almost worth it to get rid of any “DO-NOT-REPLY” statements you might be using, and actually encourage your recipients to send you emails. If it sounds a little too scary to add a “send us feedback!” link for your entire list, just add that for Gmail subscribers.

Here’s how you can segment your list and send only to your subscribers @gmail.

Do spam filters read Alt-Text?

Thursday, April 9th, 2009

firefoxscreensnapz008Someone over in the MailChimp Jungle asked, “Do spam filters read Alt-text descriptions?” I honestly had no idea, so I took my most recent MonkeyWrench email newsletter, replicated it, and I typed in the most awful, disgusting alt-text descriptions that I could think of.

Seriously, I had to wash my fingers after typing such nasty stuff, and I couldn’t look at myself in the mirror for a day or two.

In addition to the yuckiness, I typed in a bunch of stuff about gambling, and some phishing type content. And I made sure to use all caps, with lots of exclamation points (see why spam filters hate that).

Then I ran it through our Inbox Inspector’s Spam Checker tool…

(more…)

Email: What’s Inside?

Tuesday, March 24th, 2009

destination-crm-logoJessica Tsai has written up a comprehensive piece on email marketing over at DestinationCRM that covers deliverability, authentication, ROI, and getting people to open and click.

Some highlights from the article, plus links to related email marketing resources from MailChimp, are below.

(more…)

Inbox Inspector enhanced with Cloudmark, Postini, Barracuda

Saturday, March 7th, 2009

MailChimp’s Inbox Inspector add-on now includes Barracuda, Cloudmark, and Postini spam filter checking. This is really exciting news, because Postini can be vexing, Barracuda is secretive, and Cloudmark is everywhere.

More info on MailChimp’s Inbox Inspector here or just watch this movie to see how it all works:

Your list activity score and deliverability

Friday, March 6th, 2009

In MailChimp v4.1, launching later this month, we’ll be introducing something new to the List Dashboard.

Each list that you manage in MailChimp will have its own “List Activity Rating.” Below is a mockup of what it’ll look like:

list-activity-score

Told you we’re suckers for stars.

Your list activity score is based on an algorithm that tells us how “active” and “engaged” the members of  your list are. Generally speaking, the more active your list is, the better your deliverability (here’s what happens if you send to a list that’s not active). And since our job as an ESP is to maximize your deliverability, we need to know whose lists are active, and whose lists are not. Your list activitiy score will determine how we deliver your emails from our system.

(more…)

Cloudmark Fingerprinting Algorithm

Friday, March 6th, 2009

cloudmark-logo

MailChimp’s abuse desk runs Cloudmark to perform occasional “customer audits.” We basically scan for problem campaigns on our system that might jeopardize the deliverability of our servers. What’s Cloudmark, why do we use it, and how does it work?

Cloudmark is an advanced “message security” system that protects more than 300 million inboxes and works with more than 100 of the world’s largest ISPs and mobile operator networks such as EarthLink, Comcast, Cablevision, Charter Communications, Cox Communications, NTT Communications, Sprint Nextel, Virgin Media and Swisscom, as well as hosted messaging providers, including domainFACTORY and NuVox.

So if you send lots of email marketing, it’s kind of important to know who they are.

But how does their spam filtering technology (its fingerprinting algorithm) work?

(more…)

How to get nabbed by SpamCop for Spamvertizing

Saturday, February 28th, 2009

Here’s a snippet of a SpamCop report received by our abuse desk:

spamvertizing

The backstory is a MailChimp customer sent a campaign to an email list that they collected at an event a long, long time ago (Related: How old lists will kill your deliverability). One of their recipients forgot who the @#%& the sender was, and reported the email to SpamCop.

Forget about the whole issue of whether or not the sender is an innocent victim here, because their list was ‘opt-in.’

What really matters is the sender’s domain name could be tainted, and all their emails (no matter where they send from) could be blocked all over the globe.

(more…)

Spam Lawsuits – What’s the worst that can happen?

Sunday, February 15th, 2009

If you’ve ever started an email marketing project and dealt with a client (or manager) who told you, “Look, we’re not spammers here, so we don’t have to worry about those CAN-SPAM laws” we’ve created some handy “stfu” documents you can give ‘em. They list big brands who’ve had to pay some huge settlements to the FTC for seemingly simple, innocent mistakes (that a lot of us have made), like:

(more…)

Most Common Spam Filter Triggers

Wednesday, February 4th, 2009

We’re working on an experiment in the MailChimp Lab to help us automatically detect when someone’s about to send something too spammy from MailChimp (no, this is not what the supercomputer is for). We’re using Cloudmark, Barracuda, and Spam Assassin (and possibly Postini in the near future). We picked those, because they’re the most commonly used—and vexing—spam filters.

We’re not planning to expose any secret formulas, or help customers “get around spam filters.” It’s more of a behind-the-scenes, “big brother” tool to help us catch exceptionally bad campaigns before they get sent. That’s the idea, at least, and we’re not sure when this’ll go live.

For now, we’re doing research. We’re currently scanning a few hundred thousand campaigns sent through MailChimp over the years, to see how many “false positives” we might trigger.

In the process, we’re uncovering a lot of innocent mistakes made by senders, plus a few surprises.

(more…)

Email Marketing Etiquette: Lesson 1

Friday, January 23rd, 2009

Here’s a little clip from an upcoming new series of MailChimp Training Academy videos we’ll be launching soon:

http://www.mailchimp.com/nonrestrictiveocean.php