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Archive for the ‘Deliverability’ Category

Images ON in Gmail – If You’re Authenticating

Thursday, July 23rd, 2009

images-turned-offUnless you’re totally new to email marketing, you know that most email programs turn images in your HTML emails OFF by default. It’s meant to protect your privacy, but is very annoying to legit email marketers for a variety of reasons. Well, Gmail to the rescue.

Matt Vernhout from EmailKarma reports that Gmail is now turning images ON by default, so long as the recpient has sent YOU, the sender, two messages in the past (kind of a neat way to make sure there’s a trusted relationship). Here’s the post from the official Gmail Blog.

There’s another catch — your emails to the recipient have to be authenticated (SPF or DKIM). As a reminder,  Authentication is a method used by many ISPs to judge whether or not an email is trustworthy (learn more at the Online Trust Alliance’s website). All major forms of authentication are built-in and automatically turned on for all your MailChimp campaigns.

As Matt points out, it’s almost worth it to get rid of any “DO-NOT-REPLY” statements you might be using, and actually encourage your recipients to send you emails. If it sounds a little too scary to add a “send us feedback!” link for your entire list, just add that for Gmail subscribers.

Here’s how you can segment your list and send only to your subscribers @gmail.

New Email Deliverability Benchmark Report from ReturnPath

Wednesday, July 22nd, 2009

email-non-deliveryReturnpath has released another depressing (but informative) deliverability benchmark report. Here’s an eye-opening snippet:

“Deliverability Failures Continue to Plague Marketers with more than 20% of Email Not Delivered to the Inboxes in the United States and Canada”

Hmm, if my math is correct, that means on average, only 80% of your list ever really gets delivered. Where does the other 20% go? Most just go missing. Yeah, seriously. It’s normal. Your mail man occasionally loses mail, so why can’t computers lose email too? It’s only fair. Some of the lost emails go into the spam folder (but not as much as you think).

Get your copy of the report here.

If you’re new to the topic of email deliverability, and you’re wondering what MailChimp does to help our customers get into the inbox, here’s a resource for you.

DKIM Sees Significant Growth

Monday, June 29th, 2009

Here’s an article from Cisco about DKIM uptake.

Domains signed with DKIM measured by Cisco

Domains signed with DKIM measured by Cisco

Point of the article is to say that yes, more and more people are adopting DKIM, so that’s good for the cause (visit Online Trust Alliance).

Juicy deliverability morsel from the article: “Google and Yahoo! have announced that messages with valid DKIM signatures, where the domain has established a good reputation with them, are less likely to be classified as spam.” And a quick reminder to our own customers that yes, DKIM authentication is baked into MailChimp.

What’s your list activity score?

Thursday, April 23rd, 2009

A few weeks ago, we blogged about MailChimp’s List Activity Score. Since then, it’s been quietly gathering data about all our customers’ list “freshness” and tweaking delivery behavior based on that info. A couple days ago, we made the scores live. Under your “Lists” tab, you’ll see a row of little stars next to each of your lists:

list-stars

In general, the more stars, the better your deliverability will be. So what’s your score?

Do spam filters read Alt-Text?

Thursday, April 9th, 2009

firefoxscreensnapz008Someone over in the MailChimp Jungle asked, “Do spam filters read Alt-text descriptions?” I honestly had no idea, so I took my most recent MonkeyWrench email newsletter, replicated it, and I typed in the most awful, disgusting alt-text descriptions that I could think of.

Seriously, I had to wash my fingers after typing such nasty stuff, and I couldn’t look at myself in the mirror for a day or two.

In addition to the yuckiness, I typed in a bunch of stuff about gambling, and some phishing type content. And I made sure to use all caps, with lots of exclamation points (see why spam filters hate that).

Then I ran it through our Inbox Inspector’s Spam Checker tool…

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Using Email Domain Performance stats to spot ISP issues

Monday, April 6th, 2009

Last week, I got a call from someone who wanted to switch from another ESP because he had a sneaky suspicion they were getting blocked by Yahoo too often (btw, DKIM can really help in this situation).

Blocks occasionally happen to everybody, so I told him we wouldn’t be immune. And believe it or not, ISPs have been known to have email problems themselves. What sucked about the guy’s situation was he couldn’t tell for sure if he was having a problem.

In MailChimp, if you want to know if your email campaign had troubles with any ISPs, you can always check your Email Domain Performance report:

email-domain-performance

In the stats above, 39% of all emails to comcast.net were bounced. It’s not a full 100% bounce rate, but it’s way above the average bounce rate for his industry. This particular user wrote me an email asking what they should do…

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Email: What’s Inside?

Tuesday, March 24th, 2009

destination-crm-logoJessica Tsai has written up a comprehensive piece on email marketing over at DestinationCRM that covers deliverability, authentication, ROI, and getting people to open and click.

Some highlights from the article, plus links to related email marketing resources from MailChimp, are below.

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Authentication IS related to deliverability

Thursday, March 19th, 2009

For those of you who don’t know, DKIM is a form of email authentication. Authentication is a way of proving your email is “authentic” and not a scam (like the kind of email scams that claim to be from your bank, or from PayPal).

High volume email senders (and ESPs) have speculated for the last few years about whether or not major ISPs will begin blocking emails that are not authenticated, and whether or not authentication will help you get your emails past spam filters and into the inbox.

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Domain Performance Report

Tuesday, March 17th, 2009

In every one of your MailChimp campaign reports, there’s a section called Email Domain Performance:

email-domain-performance

It can answer important questions like, “Are any ISPs blocking me?” and “Which ISPs do my subscribers use most?”

It can also answer expensive questions, like, “Should I invest in email certification services like SenderScore (which gives you some benefits with Hotmail, Roadrunner, and Cox), or Goodmail (which gives you some benefits with AOL, Comcast, and Yahoo), or SuretyMail (which works with AOL, Yahoo, Hotmail, Earthlink among others)?

Email certification can get email past spam filters and into inboxes with images on by default, and in some cases, video will work.

But are they too expensive? Why not test? Here’s how:

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Your list activity score and deliverability

Friday, March 6th, 2009

In MailChimp v4.1, launching later this month, we’ll be introducing something new to the List Dashboard.

Each list that you manage in MailChimp will have its own “List Activity Rating.” Below is a mockup of what it’ll look like:

list-activity-score

Told you we’re suckers for stars.

Your list activity score is based on an algorithm that tells us how “active” and “engaged” the members of  your list are. Generally speaking, the more active your list is, the better your deliverability (here’s what happens if you send to a list that’s not active). And since our job as an ESP is to maximize your deliverability, we need to know whose lists are active, and whose lists are not. Your list activitiy score will determine how we deliver your emails from our system.

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