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	<title>MailChimp Email Marketing Blog &#187; Copywriting</title>
	<atom:link href="http://www.mailchimp.com/blog/category/copywriting/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.mailchimp.com/blog</link>
	<description>MailChimp, email marketing, and monkeys!</description>
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			<item>
		<title>Sold out items in retail email</title>
		<link>http://www.mailchimp.com/blog/sold-out-items-in-retail-email/</link>
		<comments>http://www.mailchimp.com/blog/sold-out-items-in-retail-email/#comments</comments>
		<pubDate>Thu, 30 Apr 2009 10:41:52 +0000</pubDate>
		<dc:creator>Ben</dc:creator>
				<category><![CDATA[Copywriting]]></category>
		<category><![CDATA[Email Design]]></category>
		<category><![CDATA[Tips, Tricks, Best Practices]]></category>

		<guid isPermaLink="false">http://www.mailchimp.com/blog/?p=3241</guid>
		<description><![CDATA["why not deliberately include sold out product photos in your emails, to create a sense of urgency?"]]></description>
			<content:encoded><![CDATA[<p><a rel="attachment wp-att-3242" href="http://www.mailchimp.com/blog/wp-content/uploads/2009/04/firefoxscreensnapz005.jpg" rel="facebox"><img class="alignright size-full wp-image-3242" style="border: 1px solid black; margin: 5px;" title="firefoxscreensnapz005" src="http://www.mailchimp.com/blog/wp-content/uploads/2009/04/firefoxscreensnapz005.jpg" alt="firefoxscreensnapz005" width="151" height="151" /></a>Here&#8217;s an interesting idea from <a href="http://www.getelastic.com/sold-out-email/" target="_blank">GetElastic</a> (an ecommerce blog worth bookmarking, btw). It started with a case study of how TigerDirect replaces product photos on their servers to indicate when something has been sold out. GetElastic&#8217;s Linda Bustos <a href="http://www.getelastic.com/sold-out-email/" target="_blank">asks</a>,</p>
<blockquote><p>&#8216;<em>what if you <strong>deliberately</strong> included sold out product photos in your emails?&#8217;</em></p></blockquote>
<p>This is a much more subtle (but no less powerful) way to add urgency than using text like, &#8220;hurry! act now! buy now!&#8221; That kind of text is typically not appreciated by spam filters. Or humans. I like the way you think, Linda.</p>
<p>Not convinced? I like the way you think, too. <a href="http://www.mailchimp.com/blog/ab-test-your-email-design-and-content-in-mailchimp/">A/B test your content</a>, then.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Do spam filters read Alt-Text?</title>
		<link>http://www.mailchimp.com/blog/do-spam-filters-read-alt-text/</link>
		<comments>http://www.mailchimp.com/blog/do-spam-filters-read-alt-text/#comments</comments>
		<pubDate>Thu, 09 Apr 2009 16:07:54 +0000</pubDate>
		<dc:creator>Ben</dc:creator>
				<category><![CDATA[Ask MailChimp]]></category>
		<category><![CDATA[Copywriting]]></category>
		<category><![CDATA[Deliverability]]></category>
		<category><![CDATA[Email Design]]></category>
		<category><![CDATA[MailChimp News]]></category>
		<category><![CDATA[Monkeys!]]></category>
		<category><![CDATA[Spam Topics]]></category>
		<category><![CDATA[Tips, Tricks, Best Practices]]></category>
		<category><![CDATA[Using MailChimp]]></category>

		<guid isPermaLink="false">http://www.mailchimp.com/blog/?p=3080</guid>
		<description><![CDATA[Do spam filters check alt-text descriptions? We find out with the inbox inspector. ]]></description>
			<content:encoded><![CDATA[<p><a rel="attachment wp-att-3081" href="http://www.mailchimp.com/blog/wp-content/uploads/2009/04/firefoxscreensnapz008.jpg" rel="facebox"><img class="size-full wp-image-3081 alignright" title="firefoxscreensnapz008" src="http://www.mailchimp.com/blog/wp-content/uploads/2009/04/firefoxscreensnapz008.jpg" alt="firefoxscreensnapz008" width="173" height="103" /></a>Someone over in the <a title="MailChimp Jungle community" href="http://jungle.mailchimp.com">MailChimp Jungle</a> asked, &#8220;Do spam filters read Alt-text descriptions?&#8221; I honestly had no idea, so I took my most <a href="http://campaign-archive.com/?u=67a904de95&amp;id=8d41d329c1" target="_blank">recent MonkeyWrench email newsletter,</a> replicated it, and I typed in the most awful, disgusting alt-text descriptions that I could think of.</p>
<p>Seriously, I had to wash my fingers after typing such nasty stuff, and I couldn&#8217;t look at myself in the mirror for a day or two.</p>
<p>In addition to the yuckiness, I typed in a bunch of stuff about gambling, and some phishing type content. And I made sure to use all caps, with lots of exclamation points (see <a href="http://www.mailchimp.com/articles/how_spam_filters_think/">why spam filters hate that</a>).</p>
<p>Then I ran it through our <a href="http://www.mailchimp.com/inboxinspector">Inbox Inspector&#8217;s</a> Spam Checker tool&#8230;</p>
<p><span id="more-3080"></span></p>
<p>Turns out I passed all the major spam filters!</p>
<p>My Spam Assassin score wasn&#8217;t great (anything over a 5 is DOA but I like to stay well below 3). But that seems to be because of other problems.</p>
<p>In terms of the extremely disgusting alt-text descriptions I used, they don&#8217;t seem to have triggered anything at all:</p>
<p><a rel="attachment wp-att-3084" href="http://www.mailchimp.com/blog/wp-content/uploads/2009/04/spam-filter-check.jpg" rel="facebox"><img class="alignnone size-large wp-image-3084" title="spam-filter-check" src="http://www.mailchimp.com/blog/wp-content/uploads/2009/04/spam-filter-check-357x1024.jpg" alt="spam-filter-check" width="357" height="1024" /></a></p>
<p>Got any questions you want the MailChimp team to answer here on the blog? <a href="http://skribit.com/blogs/mailchimp-blog" target="_blank">Submit them here.</a></p>
<p>Learn more about MailChimp&#8217;s <a href="http://www.mailchimp.com/inboxinspector">Inbox Inspector</a>:</p>
<p><object width="320" height="265" data="http://blip.tv/play/gfBP8v9ViuAj" type="application/x-shockwave-flash"><param name="src" value="http://blip.tv/play/gfBP8v9ViuAj" /><param name="allowfullscreen" value="true" /></object></p>
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		<slash:comments>8</slash:comments>
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		<title>A/B testing 2 subject lines</title>
		<link>http://www.mailchimp.com/blog/ab-testing-2-subject-lines/</link>
		<comments>http://www.mailchimp.com/blog/ab-testing-2-subject-lines/#comments</comments>
		<pubDate>Mon, 06 Apr 2009 18:30:55 +0000</pubDate>
		<dc:creator>Ben</dc:creator>
				<category><![CDATA[Copywriting]]></category>
		<category><![CDATA[Tips, Tricks, Best Practices]]></category>

		<guid isPermaLink="false">http://www.mailchimp.com/blog/?p=3038</guid>
		<description><![CDATA[Quick - Can you  guess which subject line got more opens? ]]></description>
			<content:encoded><![CDATA[<div id="attachment_3053" class="wp-caption alignright" style="width: 310px"><a rel="attachment wp-att-3053" href="http://www.mailchimp.com/blog/wp-content/uploads/2009/04/ab-showdown1.jpg" rel="facebox"><img class="size-medium wp-image-3053" title="ab-showdown1" src="http://www.mailchimp.com/blog/wp-content/uploads/2009/04/ab-showdown1-300x237.jpg" alt="Click to see the winner" width="300" height="237" /></a><p class="wp-caption-text">Click to see the winner</p></div>
<p>When I created <a href="http://eepurl.com/Q9Z" target="_blank">this email newsletter,</a> I had two different subject line ideas:</p>
<p><strong><span style="color: #333399;">A) MonkeyWrench &#8211; Autoresponders, Turks, Freshbooks, and Webhooks</span></strong></p>
<p><strong><span style="color: #9c3a5f;">B) Turks, Freshbooks, autoresponders, and webhooks</span></strong></p>
<p>Quick &#8211; Can you  guess which subject line got more opens? Turns out it got more clicks and fewer bounces, too!</p>
<p>Luckily, there&#8217;s no need to guess with MailChimp&#8217;s patent-pending built-in <a href="http://www.mailchimp.com/ab"><strong>A/B testing tool.</strong></a> It&#8217;s totally automatic. I&#8217;ll show you how it works&#8230;</p>
<p><span id="more-3038"></span></p>
<p>Log in to MailChimp, and click on the big orange &#8220;Create Campaign&#8221; button. Choose the &#8220;A/B split&#8221; option:</p>
<p><a rel="attachment wp-att-3054" href="http://www.mailchimp.com/blog/wp-content/uploads/2009/04/pick-ab-type.jpg" rel="facebox"><img class="size-full wp-image-3054 alignnone" title="pick-ab-type" src="http://www.mailchimp.com/blog/wp-content/uploads/2009/04/pick-ab-type.jpg" alt="pick-ab-type" width="380" height="300" /></a><br />
Next, you&#8217;ll be asked to setup your A/B test:</p>
<p><a rel="attachment wp-att-3055" href="http://www.mailchimp.com/blog/wp-content/uploads/2009/04/ab-setup.jpg" rel="facebox"><img class="alignnone size-medium wp-image-3055" title="ab-setup" src="http://www.mailchimp.com/blog/wp-content/uploads/2009/04/ab-setup-283x300.jpg" alt="ab-setup" width="283" height="300" /></a></p>
<p>the setup page is pretty straightforward, but let&#8217;s break it down into pieces.</p>
<p>First, tell MailChimp what you want to test. I&#8217;m testing 2 subject lines:</p>
<p><a rel="attachment wp-att-3056" href="http://www.mailchimp.com/blog/wp-content/uploads/2009/04/subject-lines.jpg" rel="facebox"><img class="alignnone size-medium wp-image-3056" title="subject-lines" src="http://www.mailchimp.com/blog/wp-content/uploads/2009/04/subject-lines-300x71.jpg" alt="subject-lines" width="300" height="71" /></a></p>
<p>Next, tell MailChimp how many subscribers you want to test on. Pick a random slice of your list that&#8217;s enough to make you feel confident about the results. I usually pick 20% of my list, but that might be different based on your list size.</p>
<p>You just drag the little slider left and right:</p>
<p><a rel="attachment wp-att-3057" href="http://www.mailchimp.com/blog/wp-content/uploads/2009/04/random-slice.jpg" rel="facebox"><img class="alignnone size-medium wp-image-3057" title="random-slice" src="http://www.mailchimp.com/blog/wp-content/uploads/2009/04/random-slice-300x131.jpg" alt="random-slice" width="300" height="131" /></a></p>
<p>In the scenario above, MailChimp will randomly select 10% of my list, and send subject line A, and another random 10% will get subject line B.</p>
<p>Next, tell MailChimp how it should choose the winner:</p>
<p><a rel="attachment wp-att-3058" href="http://www.mailchimp.com/blog/wp-content/uploads/2009/04/judging-criteria.jpg" rel="facebox"><img class="alignnone size-medium wp-image-3058" title="judging-criteria" src="http://www.mailchimp.com/blog/wp-content/uploads/2009/04/judging-criteria-300x112.jpg" alt="judging-criteria" width="300" height="112" /></a></p>
<p>Above, I&#8217;m telling MailChimp to &#8220;Wait 6 hours, then look at open rates. Whichever subject line got more opens, use that for the remaining 80% of my list.&#8221; You can make it wait only 1 hour, or stretch it out to several days if you want. I think 6 hours is long enough. Plus, I&#8217;m kind of impatient. If you like complete control over everything, choose &#8220;manually&#8221; and MailChimp won&#8217;t automatically send anything. You can log in and choose the winner. But where&#8217;s the fun in that?</p>
<p>Anyway, next I just go about creating my email campaign like I normally do, except when it&#8217;s time to enter my subject line, I get two boxes:</p>
<p><a rel="attachment wp-att-3059" href="http://www.mailchimp.com/blog/wp-content/uploads/2009/04/enter-2-subjects.jpg" rel="facebox"><img class="alignnone size-full wp-image-3059" title="enter-2-subjects" src="http://www.mailchimp.com/blog/wp-content/uploads/2009/04/enter-2-subjects.jpg" alt="enter-2-subjects" width="362" height="186" /></a></p>
<p>Plug in my two subject line ideas, and I&#8217;m done.</p>
<p>I then scheduled the campaign to send at 9am ET on Monday morning.</p>
<p>Then, I just sit back and wait. MailChimp does all the rest for me.</p>
<p>No need to generate random slices of my list, then generate more random slices, then generate the remainder of my list, and no need to build 2 separate campaigns, then a 3rd winning campaign. It&#8217;s just automatic. It&#8217;s so easy, you can run A/B tests on every campaign you send. Always be testing!</p>
<p>It saves me a ton of time, so that I can do other stuff.</p>
<p>Like blog about what I just did.</p>
<p>Also See: <a href="http://www.mailchimp.com/blog/improve-open-rates-by-10-with-ab-testing/">Those who A/B test get 10% better open rates</a></p>
]]></content:encoded>
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		<item>
		<title>Change up those subject lines</title>
		<link>http://www.mailchimp.com/blog/change-up-those-subject-lines/</link>
		<comments>http://www.mailchimp.com/blog/change-up-those-subject-lines/#comments</comments>
		<pubDate>Fri, 20 Mar 2009 20:59:54 +0000</pubDate>
		<dc:creator>Ben</dc:creator>
				<category><![CDATA[Copywriting]]></category>
		<category><![CDATA[Tips, Tricks, Best Practices]]></category>
		<category><![CDATA[Using MailChimp]]></category>

		<guid isPermaLink="false">http://www.mailchimp.com/blog/?p=2774</guid>
		<description><![CDATA[After enduring a few million emails in my inbox from Papa John&#8217;s Pizza with subject lines like this:

it was SO refreshing to start receiving subject lines like this&#8230;


I actually thought about BUYING a heart-shaped pizza on Valentine&#8217;s Day too (I&#8217;m not a romantic guy, huh?). Don&#8217;t worry, I didn&#8217;t.

84 slices of pepperoni? I clicked just [...]]]></description>
			<content:encoded><![CDATA[<p>After enduring a few million emails in my inbox from <a href="http://www.papajohns.com" target="_blank">Papa John&#8217;s Pizza</a> with subject lines like this:</p>
<p><a rel="attachment wp-att-2775" href="http://www.mailchimp.com/blog/wp-content/uploads/2009/03/papajohns-boring-subject-lines.jpg" rel="facebox"><img class="alignnone size-medium wp-image-2775" title="papajohns-boring-subject-lines" src="http://www.mailchimp.com/blog/wp-content/uploads/2009/03/papajohns-boring-subject-lines-300x82.jpg" alt="papajohns-boring-subject-lines" width="300" height="82" /></a></p>
<p>it was <em><strong>SO</strong></em> refreshing to start receiving subject lines like this&#8230;</p>
<p><span id="more-2774"></span></p>
<p><a rel="attachment wp-att-2777" href="http://www.mailchimp.com/blog/wp-content/uploads/2009/03/heart-shaped.jpg" rel="facebox"><img class="alignnone size-medium wp-image-2777" title="heart-shaped" src="http://www.mailchimp.com/blog/wp-content/uploads/2009/03/heart-shaped-300x92.jpg" alt="heart-shaped" width="300" height="92" /></a></p>
<p>I actually thought about BUYING a heart-shaped pizza on Valentine&#8217;s Day too (I&#8217;m not a romantic guy, huh?). Don&#8217;t worry, I didn&#8217;t.</p>
<p><a rel="attachment wp-att-2776" href="http://www.mailchimp.com/blog/wp-content/uploads/2009/03/papajohns-different-subject-lines.jpg" rel="facebox"><img class="alignnone size-medium wp-image-2776" title="papajohns-different-subject-lines" src="http://www.mailchimp.com/blog/wp-content/uploads/2009/03/papajohns-different-subject-lines-300x69.jpg" alt="papajohns-different-subject-lines" width="300" height="69" /></a></p>
<p>84 slices of pepperoni? I clicked just to see what that would look like.  Turns out not that appetizing. But if I&#8217;m ever craving pepperoni, I&#8217;ll probably remember Papa John&#8217;s now.</p>
<p>It&#8217;s not easy thinking of new subject lines when you&#8217;re sending daily or weekly emails. Maybe it&#8217;s impossible, and you have to save the good ones for special occasions.</p>
<p>See also:</p>
<p>Ever want to test two different subject lines against each other? Try our patent-pending <a title="MailChimp A/B testing" href="http://blip.tv/file/1883362" target="_blank">automagic A/B tester</a>:</p>
<p><object width="320" height="265" data="http://blip.tv/play/gfBP88UuiuAj" type="application/x-shockwave-flash"><param name="src" value="http://blip.tv/play/gfBP88UuiuAj" /><param name="allowfullscreen" value="true" /></object></p>
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		<item>
		<title>Tips For C-Level Email Invitations</title>
		<link>http://www.mailchimp.com/blog/tips-for-c-level-email-invitations/</link>
		<comments>http://www.mailchimp.com/blog/tips-for-c-level-email-invitations/#comments</comments>
		<pubDate>Wed, 18 Feb 2009 12:20:25 +0000</pubDate>
		<dc:creator>Ben</dc:creator>
				<category><![CDATA[Copywriting]]></category>
		<category><![CDATA[Email Design]]></category>
		<category><![CDATA[Tips, Tricks, Best Practices]]></category>

		<guid isPermaLink="false">http://www.mailchimp.com/blog/?p=2427</guid>
		<description><![CDATA[Ever had to write an email event invitation directed at C-Level executives? Did it tank? Karen Gedney offers some extremely useful advice on how to craft upscale invitations]]></description>
			<content:encoded><![CDATA[<p>Ever had to write an email event invitation directed at C-Level executives? Did it tank? <a href="http://www.clickz.com/3632438" target="_blank">Karen Gedney offers some extremely useful advice</a> on how to craft<strong> upscale</strong> email invitations (that I suspect you could use for *any* emails) to C-Level fat cats.</p>
<p>She offers nice tips on:</p>
<ul>
<li>What kind of from-name to use</li>
<li>How to craft a subject line with a little urgency</li>
<li>Designing RSVP buttons (big, red, beveled buttons don&#8217;t work)</li>
<li>Logistics info you need to include</li>
</ul>
<p>Great advice there. Hat tip to <a href="http://www.b2bemailmarketing.com/2009/02/links-for-2009-02-17.html" target="_blank">Tamara Gielen for the link.</a></p>
<p>When you&#8217;re crafting and testing email invitations, it helps to do some<a href="http://www.mailchimp.com/ab/"> A/B testing </a>(try different from-names, subject lines, and email designs). MailChimp makes A/B testing easy, with our patent-pending <a href="http://www.mailchmp.com/ab/">automatic A/B tester</a>.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
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		<title>Quick Tip #94: End With Love</title>
		<link>http://www.mailchimp.com/blog/quick-tip-94-end-with-love/</link>
		<comments>http://www.mailchimp.com/blog/quick-tip-94-end-with-love/#comments</comments>
		<pubDate>Tue, 03 Feb 2009 16:17:15 +0000</pubDate>
		<dc:creator>Ben</dc:creator>
				<category><![CDATA[Copywriting]]></category>
		<category><![CDATA[Tips, Tricks, Best Practices]]></category>

		<guid isPermaLink="false">http://www.mailchimp.com/blog/?p=2268</guid>
		<description><![CDATA[End your newsletters with love]]></description>
			<content:encoded><![CDATA[<p>How do you end your newsletters? Sincerely, Warm wishes, Regards, Kind regards?</p>
<p>What happened to love? Or is love too much? Lookie how Octane Coffee says &#8220;love&#8221; without saying &#8220;love:&#8221;</p>
<p><a href="http://www.mailchimp.com/blog/wp-content/uploads/2009/02/love-octane.jpg" rel="facebox"><img class="size-full wp-image-2269 alignnone" style="border: 1px solid black; margin: 5px;" title="love-octane" src="http://www.mailchimp.com/blog/wp-content/uploads/2009/02/love-octane.jpg" alt="" width="282" height="364" /></a></p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Email Newsletter Content Idea #124</title>
		<link>http://www.mailchimp.com/blog/email-newsletter-content-idea-124/</link>
		<comments>http://www.mailchimp.com/blog/email-newsletter-content-idea-124/#comments</comments>
		<pubDate>Fri, 30 Jan 2009 19:24:08 +0000</pubDate>
		<dc:creator>Ben</dc:creator>
				<category><![CDATA[Copywriting]]></category>
		<category><![CDATA[Tips, Tricks, Best Practices]]></category>

		<guid isPermaLink="false">http://www.mailchimp.com/blog/?p=2230</guid>
		<description><![CDATA[Gratuitous Kitty Photo!

Spotted in the right column of Batchbook CRM&#8217;s January email newsletter.
]]></description>
			<content:encoded><![CDATA[<p>Gratuitous Kitty Photo!</p>
<p><a href="http://www.mailchimp.com/blog/wp-content/uploads/2009/01/gratuitous-kitty-photo.jpg" rel="facebox"><img class="alignnone size-medium wp-image-2232" title="gratuitous-kitty-photo" src="http://www.mailchimp.com/blog/wp-content/uploads/2009/01/gratuitous-kitty-photo-251x300.jpg" alt="" width="251" height="300" /></a></p>
<p>Spotted in the right column of Batchbook CRM&#8217;s <a href="http://campaign-archive.com/?u=3dc1ccc0ab1c370b910f61f21&amp;id=52af36bbcf" target="_blank">January email newsletter</a>.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
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