Archive for the ‘Ask MailChimp’ Category
Friday, April 25th, 2008
A common question we get at MailChimp is, "how fast can you deliver emails?"
Sometimes it's just a polite way of asking, "Are you just sending emails from some hamster-powered box in your broom closet?" We point those people to our email marketing infrastructure page.
Other times, it's because some rookie actually ...
Posted in Ask MailChimp | No Comments »
Tuesday, March 4th, 2008
I recently blogged about some interesting A/B Split data that I've been sifting through for a report we're working on.
Thought I'd post another interesting observation from a handful of campaigns that ran A/B Split Tests on their subject lines (company names disguised as "Acme"). The first 4 are from the ...
Posted in Ask MailChimp, Stats, Tips, Tricks, Best Practices | No Comments »
Tuesday, January 8th, 2008
Question: "In my campaign stats, I noticed a few "abuse complaints." What does this stat mean, and what should I do with them?"
When people receive unwanted email, they click the "This is spam" or "Junk" button in their email program. MailChimp is alerted whenever your recipients report your email ...
Posted in Ask MailChimp, Spam Topics, Tips, Tricks, Best Practices | 2 Comments »
Friday, December 7th, 2007
There could be a number of reasons (and remedies) for your low open rate. First of all, check your open rates against other people in your industry (MailChimp Benchmarks: Average email open rates, click rates, bounce rates, etc). If you've been sending emails for a while, and your open rate ...
Posted in Ask MailChimp | No Comments »
Friday, May 25th, 2007
Question: "I'm trying to send myself a test campaign, but keep getting blocked. What's wrong with MailChimp?"
Answer:
It's not us. It's because you are sending an email from yourself, to yourself. But behind the scenes, the email is actually originating from MailChimp's server. Your company's spam filter or email firewall thinks ...
Posted in Ask MailChimp | No Comments »
Monday, May 14th, 2007
Got this question the other day:
"Dear MailChimp,My site has a forward-to-friend link. If I save the friends' email addresses and contact them later, would that be spam?"
Posted in Ask MailChimp | No Comments »
Thursday, April 26th, 2007
Q: "I have a list of 9,000 customer email addresses. I haven't emailed them in a while, and now I'm ready to start sending them email newsletters. How can I do this without getting blacklisted, or angering my customers?"
A: Very carefully. If these recipients haven't heard from you in a ...
Posted in Ask MailChimp | No Comments »
Thursday, December 21st, 2006
We get that question a lot.
Short answer: Hell no.
Long answer: http://www.btobonline.com/article.cms?articleId=30232
Posted in Ask MailChimp | No Comments »
Wednesday, December 13th, 2006
Our customers who are new to email marketing often ask us, "What kind of open rates should
companies like mine be expecting?" and "How many bounces are too many?"
or, "What's a typical abuse complaint rate?"
So we scanned over 30 million emails delivered by our system (where tracking
was activated) and calculated average ...
Posted in Ask MailChimp, MailChimp News, Stats | 1 Comment »
Monday, November 27th, 2006
I've gotten a lot of calls from people who just want to know how we made our online MailChimp demo.
I used Adobe Captivate. It's $599, and requires no Flash or programming experience whatsoever. That's a lot cheaper than what a good Flash developer would charge for a demo. A ...
Posted in Ask MailChimp | No Comments »
